Help

For Clients


How The Shodement Work System Puts You In Control
You decide all the details and our online workstation provides the perfect place for you to post jobs, write their descriptions and set a budget range, targets and milestones. It’s all down to you and you’ll always be in control.

How Much Does It Cost To Use Shodement?
It’s free to use the Shodement website – we don’t charge any membership fees and you don’t have to pay to browse our selection of freelancers and companies or contact them. Once you’ve chosen someone for your project, we take 20% of their fees.

How To Reach Customer Support?
Give us a call on 020 7665 455

Is there any Dispute Assistance?
The vast majority of clients are completely happy with the work provided by their freelancers or companies, but in the rare situation that you are not, Shodement can provide Dispute Assistance throughout the project or up to 30 days after the project has been completed. Either party can raise a dispute. Only discussions that have been documented in our online workstation can be used as evidence or support when resolving a dispute.

What payment methods can I use for my project?
We offer a range of payment methods to make transactions easy and secure for you. You can pay using PayPal, which allows you to pay online without sharing your financial details with us, through your bank using bank transfers, or directly to us by cheque.


For Partners


How do I manage my projects?
All of your projects can be managed in our online workstation. From here, you’ll be able to view your jobs, check their progress and see the tasks that need completing. You can also send messages to your clients and arrange meetings, as well as upload and view files.

How do I withdraw my earnings?
Once the project has been completed and your client has confirmed that they are happy with the results, simply send us an invoice and we’ll pay you straight away.

How does Feedback work for freelancers?
Once you’ve completed a job for a client, they’ll be able to leave feedback and rate your work. This allows you to build up a reputation on your profile, which will help you to gain new clients.

How do I create a Repeat Job?
If you have previously worked with a client, either one of you can easily create a repeat job so that you can continue working together without having to post the job or make and approve a proposal.
Give instructions about the process of creating a repeat job when this is known.


How Does Shodement Escrow Payment Work?


Shodement Escrow Payment is designed to protect you and your money until you get the results you’re looking for from your freelancer or company. At the beginning of the project, you’ll make the payment to Shodement but, for your benefit, we keep the money in Escrow and don’t pay the freelancers until you have viewed and approved the finished project. In the rare event of any kind of dispute over the completed work, Shodement will work with the client and freelancer or company to resolve the situation before the funds are released from Escrow to either party.

More info
  • We offer a range of payment methods to make transactions easy and secure for you. You can pay using PayPal, which allows you to pay online without sharing your financial details with us, through your bank using bank transfers, or directly to us by cheque.
  • When a project is being discussed or arranged, the client and freelancer or company will arrange and agree upon milestones and conditions for payment.

What are the benefits?
  • For the client: you won’t be taking risks, as you know your money will only be released once you’ve approved the work.
  • For the freelancer or company: you can begin work immediately, knowing that the funds are there to be released to you as soon as your work has been completed and approved.